Frequently Asked Questions

What is DART Discover?

DART Discover is a Passenger Information Monitor (PIM) solution which runs on an iPad and provides local, geo-targeted information for passengers in transit


CAN PASSENGERS USE THE IPAD TO BROWSE THE INTERNET?

THE DART DISCOVER APP IS RUNNING KIOSKED IN SINGLE APP MODE which restricts other app usage including the web browser


CAN PASSENGERS TURN OFF THE DEVICE?

yes, passengers can turn off the screen by pressing the power key on the side

Does the device IS THERE VOLUME?

DART DISCOVER displays content in the Reel carousel which is mute by default, unless a passenger choses to play a video with sound

WHAT ARE THE DRIVERS Responsible for?

At the start of each day, drivers ensure that iPads are properly playing DART Discover with power cord plugged in

HOW DOES THE APP GET UPDATES?

Updates to the app and operating system are deployed remotely over-the-air using a Mobile device management (MDM) solution requiring minimal intervention from the driver

WHO CAN I CONTACT FOR SUPPORT OR TO PROVIDE FEEDBACK?

FOR QUESTIONS, email nyc@DART.ART